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FAQ
Welcome to the WholeSaleGenie FAQ page.
Here you'll find answers to the most common questions about orders, shipping, returns, and payments. If you can't find what you're looking for, feel free to contact our support team.
Frequently asked questions
Delivery Times
How long does shipping take?
Answer:
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 4–9 business days within the UK and 9–18 business days across Europe. You will receive tracking information once your order has been dispatched.
Track Your Order
Can I track my order?
Answer:
Yes. Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your delivery and see when your package will arrive.
Returns & Cancels
What if I receive a damaged or incorrect item?
Answer:
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. Our support team will review the issue and provide a suitable solution.
You can request a return within 30 days of receiving your order if the item is unused and in its original condition. If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellations may not be possible. For assistance, contact WholeSaleGenie11@gmail.com.
Multiple Packages
Why did my order arrive in separate packages?
Answer:
Some items may ship from different warehouses or suppliers. Because of this, products in the same order may arrive in separate packages and at different times.
Support
How can I contact customer support?
Answer:
If you have any questions about your order, our support team is here to help. You can contact us at:
We aim to respond as quickly as possible.
- Secure online shopping
- Reliable delivery across the UK and Europe
- Transparent policies
- Dedicated customer support
