Refund policy
Returns & Refund Policy
Last Updated: April 2026 Website: www.WSGenie.co.uk Contact Email: support@wsgenie.co.uk
At WSGenie, we want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.
1. Your Right to Return
Under the UK Consumer Contracts Regulations, you have the right to request a return within 30 days of receiving your order.
This applies to:
- Unused items in original condition
- Items in original packaging
- Items with all tags and accessories included
You must provide proof of purchase to qualify.
2. How to Request a Return
Before sending any item back, you must contact us for approval.
Email us at: support@wsgenie.co.uk
Include:
- Your order number
- Reason for return
- Clear photos (if applicable)
Once approved, we will provide return instructions.
⚠️ Items returned without prior approval may not be accepted.
3. Condition of Returned Items
To qualify for a full refund, items must be:
- Unused and in original condition
- In original packaging
- With all tags and accessories included
We reserve the right to refuse returns that show signs of use, damage, or missing components. If an item is returned in a non-resellable condition, a partial refund may apply.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Return shipping fees are non-refundable.
- We recommend using a tracked shipping service for returns.
If the return is due to our error, we will provide an appropriate resolution.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at: support@wsgenie.co.uk
Please include clear photos of:
- The item
- The packaging
- The shipping label
We will resolve the issue promptly, including covering return postage where applicable.
6. Exchanges
The fastest way to receive a different item is:
- Request a return and receive approval.
- Once approved, place a new order separately.
This ensures faster processing.
7. Refund Process
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Refunds are issued to your original payment method.
- Refunds are typically processed within 10 business days.
- Your bank or payment provider may require additional time to complete the transaction.
If more than 15 business days have passed since approval, please contact us.
8. Why Shop With Confidence
At WSGenie, we prioritise:
- Clear communication
- Transparent policies
- Fast support response
- Customer satisfaction
- Secure checkout
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@wsgenie.co.uk Website: www.WSGenie.co.uk