Terms of service
Last Updated: April 2026
1. Overview
Welcome to WSGenie ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website, www.WSGenie.co.uk, and any related services (collectively, the "Services").
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Services.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
2. Business Information
WSGenie is operated by:
- Trading Name: WSGenie
- Business Location: London, England, United Kingdom
- Email: support@wsgenie.co.uk
3. Eligibility
To place an order through our store, you must be at least 18 years old. By placing an order, you confirm that you meet this requirement.
4. Products and Descriptions
We make every effort to ensure product descriptions, images, and pricing are accurate. However:
- Colours may vary depending on your screen settings.
- Product packaging or appearance may differ slightly from images shown.
- Product descriptions, availability, and prices may change without notice.
We reserve the right to discontinue products or limit quantities at our discretion.
5. Orders and Contract Formation
When you place an order on our website, you are making an offer to purchase a product.
A contract between you and WSGenie is formed only when we send an order confirmation email confirming acceptance of your order.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Correct pricing or listing errors
If an order is cancelled after payment has been taken, a full refund will be issued.
6. Prices and Payment
All prices are listed in GBP (£) and include VAT where applicable.
All orders ship free to UK addresses — no minimum spend required.
By providing payment information, you confirm that you are authorised to use the chosen payment method.
7. Shipping and Delivery
Orders are processed within 1–3 business days. We process orders on weekends and holidays where possible.
Estimated delivery: 5–9 business days to UK addresses (including processing time). Most orders arrive within 10 business days.
Please note:
- Delivery times are estimates and not guarantees.
- Items in the same order may arrive in separate packages if shipped from different warehouses.
- Delays may occur due to courier issues or high demand.
- Tracking information will be provided once your order has been dispatched.
We currently ship to the United Kingdom only.
For full details, please see our Shipping Policy page.
8. Returns and Cancellations
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging.
To request a return or cancellation, please contact: support@wsgenie.co.uk
Order cancellations may only be possible before an order has been processed or shipped.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
For full details, please see our Returns & Refund Policy page.
9. Damaged, Lost, or Missing Items
If your item arrives damaged, please contact us within 48 hours of delivery and provide photos of the item and packaging.
If your package is lost in transit, please contact the courier first and then notify our support team if further assistance is needed.
If a package is marked delivered but not received, please contact our support team at support@wsgenie.co.uk.
10. Your Consumer Rights
Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If a product is faulty or not as described, you may be entitled to a repair, replacement, or refund in accordance with UK consumer law.
Nothing in these Terms limits your statutory rights.
11. Intellectual Property
All content on this website — including text, graphics, logos, images, and design — is the property of WSGenie or its licensors and is protected under intellectual property laws.
You may not reproduce, copy, distribute, or exploit any content without our written permission.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices. Use of third-party services is at your own risk.
13. Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded under UK law
Subject to this, we are not liable for:
- Indirect or consequential losses
- Loss of profit or business
- Loss of data
Our maximum liability will not exceed the amount paid for the product giving rise to the claim.
14. Termination
We reserve the right to suspend or terminate access to our website or services if these Terms are violated.
15. Privacy
Your personal data is handled in accordance with our Privacy Policy and applicable UK GDPR regulations.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
17. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated date.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
18. Contact Information
If you have any questions about these Terms, please contact us:
- Email: support@wsgenie.co.uk
- Location: London, England, United Kingdom
These Terms do not affect your statutory rights as a consumer.